★[Startup Phase] Seeking Software Engineers (Customer Domain) to Build Reliability Based on Customer Issues <AI Era CRE>English summary from Japanese

株式会社LayerX

✓ Detailed

Salary

720万円〜 1,500万円

Role summaryEnglish summary from Japanese

English summary for screening — check the original posting before applying.

LayerX is seeking a Software Engineer to join their Customer Reliability Engineering (CRE) team. This role focuses on building and automating cycles that feed customer issues back into product improvements, aiming to enhance product reliability and user experience. The goal is to create a system where products continuously improve based on customer feedback.

Must-haves

4+ years of experience in web application or API development/operation and modeling.
Experience proactively identifying product issues and leading cross-functional efforts to resolve them.
Native-like fluency in Japanese (communication).

Nice-to-haves

Experience in customer support or sales, solving technical problems through customer interaction.
Application development experience in AWS using Go or TypeScript.
Experience integrating AI to automate customer tasks or improve development processes.
Experience with inquiry SaaS (Intercom/Zendesk) and help center system integration.

Tech stack

AIAWSGoTypeScriptFinZendeskDatadogIntercom

Work style

Remote or Tokyo office (hybrid). Remote work is prioritized for flexibility. Office attendance frequency may vary.

Other notes

Monthly salary: ¥600,000 - ¥1,250,000. Annual salary: ¥7,200,000 - ¥15,000,000. Full-time employee (no fixed term). 3-month trial period. Open to副業 (side jobs) with the aim of future full-time employment.

About the Company

株式会社LayerX

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Posted8/19/2026

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