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Jobs→株式会社グーテンベルク→Field Engineer / Customer Success

Field Engineer / Customer SuccessEnglish summary from Japanese

株式会社グーテンベルク

✓ Detailed
Salary
月給 ¥250,000 〜 ¥400,000 ※固定残業代¥45,700〜¥73,000(30時間相当分)を含む。 ※30時間を超える残業代は追加で支給する。
Location
東京本社: 〒144-0031 東京都大田区東蒲田2-1-15(京急蒲田駅から徒歩8分) 羽田工場: 〒144-0044 東京都大田区本羽田1-20-1 大阪営業部: 〒540-0021 大阪市中央区大手通3-2-21 2階 ※東京本社勤務です。
Job Type
Full-time
Work Style
・勤務時間   9:00~18:00(勤務時間8時間)*時差勤務可 ・休憩時間  12:00~13:00 ・休日/休暇  年間120日以上(土日祝)、年末年始休暇、慶弔休暇など ・所定外労働   あり
Apply on HERP

Role summaryEnglish summary from Japanese

English summary for screening — check the original posting before applying.

As a Customer Success Engineer, you will provide technical support to customers using industrial 3D printers, ensuring stable operation and maximizing build success rates. This role involves partnering with customers to solve challenges and unlock the value of our equipment and materials. The Customer Success department is in its early stages, offering an opportunity to help build operational processes and tools.

Must-haves

  • Minimum 2 years of practical experience in technical support, field service, or maintenance for hardware products in the manufacturing industry.
  • Specialized education or practical experience in mechanical engineering, electrical engineering, or materials science.
  • Experience in creating technical manuals and proposal documents using tools such as Word and PowerPoint.
  • Willingness to travel to customer sites for on-site support.

Nice-to-haves

  • Experience with 3D printers (especially FDM/FFF methods).
  • Experience with high-performance resins like PEEK and PPS.
  • Experience in Customer Success, Sales Engineering, or Field Engineering at a B2B manufacturing company.
  • Knowledge of manufacturing industry business processes.
  • Basic programming and database construction knowledge.
  • Valid Japanese Driver's License.

Tech stack

Zendesk

Work style

On-site support required. Based at Tokyo Headquarters (2-1-15 Higashi-Kamata, Ota-ku, Tokyo). Flextime available.

Other notes

Monthly salary: ¥250,000 - ¥400,000 (includes fixed overtime for 30 hours). Overtime exceeding 30 hours paid separately. Commuting allowance up to ¥50,000. Qualification acquisition support allowance.

About the Company

株式会社グーテンベルク

Headquarters
東京都大田区東蒲田2-1-15 1F
Founded
2021-02
Visit Website
Posted5/15/2026
Sourceherp