English summary for screening — check the original posting before applying.
Avail Solutions is seeking a Service Delivery Manager to oversee IT infrastructure operations services for clients. This role involves managing service quality, client communication, and driving operational improvements, with future potential for leadership.
Must-haves
- Experience in IT infrastructure operations services
- Experience in service quality management
- Experience in client communication and reporting
- Experience in incident, problem, and change management
- Experience in operations improvement proposals
- Experience in coordinating with operations teams
- Experience in escalation response for failures
Nice-to-haves
- Experience in project to operations service transition support
- Experience in building client relationships
- Experience in leading operations improvement proposals
Work style
Onsite, with project assignments considering employee preferences.