English summary for screening — check the original posting before applying.
Join a team focused on IT total support and maintenance services, primarily for our parent company, RACK. As a lead-class specialist, you will play a central role in service operations, managing a team and ensuring the smooth operation of security appliances, network appliances, and security services.
Must-haves
- Experience in a lead role managing members and shifts.
- Experience in product maintenance (configuration, changes, troubleshooting, version upgrades, patch application, maintenance).
- Experience in handling inquiries.
- Experience in infrastructure design, maintenance design, security operations design.
- Experience in proposing environmental improvements.
- Experience in service platform maintenance.
Nice-to-haves
- Experience in NOC (Network Operations Center) style monitoring.
- Ability to understand customer needs through flexible communication and propose appropriate solutions.
- Experience in security service operations.
- Experience with both on-premise and cloud environments.