English summary for screening — check the original posting before applying.
Provide technical support for network and security devices sold by the company to small and medium-sized businesses. You will handle customer inquiries via email and phone, focusing on troubleshooting, technical questions, and configuration changes.
Must-haves
- Experience in technical support for network devices, security devices, or IT infrastructure.
- Experience handling customer inquiries via email and phone.
- Experience with troubleshooting and problem-solving for network issues.
- Experience with configuration changes (e.g., VPN, firewall policies, firmware updates).
Nice-to-haves
- Experience coordinating with manufacturers and distributors for technical issues.
- Experience with multi-vendor product support.
- Experience using CLI and GUI for device configuration.
- Interest in AI utilization and learning AI-based business skills.
Tech stack
CiscoYAMAHAFortinetCheck PointH3CAllied Telesis
Work style
Onsite, with opportunities for training and learning using verification equipment. The company culture values work-life balance, with ease of taking regular days off and paid leave.