English summary for screening — check the original posting before applying.
Lead customer success initiatives for an AI-Native CRM product. You will drive adoption, plan for continuous success, and collaborate on product improvements, working closely with sales, business planning, and product teams.
Must-haves
- 2+ years of experience in Customer Success or Implementation Consulting for B2B SaaS
- Ability to conduct business interviews, organize requirements, and identify issues
- Understanding of basic relational database and CRM tool structures
- Ability to drive projects by engaging multiple departments
- Ownership mentality and commitment to customer success
- Ability to manage projects by setting milestones aligned with customer goals
Nice-to-haves
- Experience implementing or operating CRM (Salesforce, HubSpot, SFA-type tools)
- Project management or customer success experience in manufacturing or IT industries
- Knowledge of data integration (ETL/Integrations)
- Skills in utilizing AI / LLM / automation tools
- Business improvement experience at a consulting firm or SIer
- Experience building with low-code tools (Notion, Kintone, Airtable, etc.)
Tech stack
AILLMCRMSFASalesforceHubSpotNotionKintoneAirtableSlackFigma
Work style
Full remote / Hybrid work options available in Tokyo Headquarters. Flextime system (no core hours). Primarily remote, office use optional. Offline meetings as needed (average 1-few times per month). Online-centric for product reviews, strategy meetings.
Other notes
Monthly salary: ¥400,000 - ¥700,000 (includes 45 hours assumed overtime pay). Bonus based on performance. Probationary period: 3 months. Stock options granted.