English summary for screening — check the original posting before applying.
This role involves improving existing IT operations, establishing new support systems, and redesigning complex environments. You will partner with clients from the upstream stages to address their challenges, moving beyond simple inquiry responses to analyze issues and improve information system operations through process optimization, knowledge management, and rule creation.
Must-haves
- Experience in user support/help desk operations within an IT department.
- Experience with inquiry response for business systems, IT equipment, and Microsoft 365.
- Experience in IT-related application/account management (user accounts, permissions, licenses).
- Experience in IT infrastructure operation and maintenance support (network devices, servers).
- Experience in security-related tasks (virus detection, incident response, vulnerability management).
- Experience in operational efficiency and improvement support (analyzing issues, proposing improvements).
- Must work onsite (原則フル出社).
Nice-to-haves
- Experience in vendor and inter-departmental coordination.
- Experience in PC/IT equipment management (kitting, asset management, rule setting).
- Experience supporting Microsoft 365/Power Platform utilization.
- Experience with Copilot and generative AI solutions.
Tech stack
Microsoft 365Power PlatformCopilot
Work style
Onsite, at client companies (dispatch destinations or contract execution locations).