English summary for screening — check the original posting before applying.
Oversee the operation of field IT equipment at Universal Studios Japan (USJ), ensuring safe, stable, and high-quality service delivery 24/365. This role supports the Field Service Manager and acts as a key liaison between field operations and management.
Must-haves
- Manage outsourced on-site and off-site teams.
- Ensure SLA quality and achievement, and KPI execution for daily field services.
- Lead software/hardware deployment planning in collaboration with PMO, Solution Delivery, and Architects.
- Manage inventory of IT equipment and related software within the park.
- Analyze KPI and trend data, reporting to IT management.
- Comply with Environmental, Health, and Safety (EHS) policies.
- Collaborate with vendors for hardware/software support.
Nice-to-haves
- Develop deployment procedures and troubleshooting documentation.
- Provide pre-deployment training to on-site teams.
- Promote proper equipment handling among crew members.
Tech stack
POSMobile devicesDigital signageAccess control systems
Work style
Onsite, Universal Studios Japan