English summary for screening — check the original posting before applying.
This role is central to transforming the BPO business, starting from business challenges. You will analyze and structure service delivery models and operational issues, set transformation themes, redesign business processes, and plan/execute measures including AI and system implementation.
Must-haves
- Analyze and structure customer business challenges
- Set discussion points and plan transformation themes
- Redesign business processes (To-Be design)
- Plan and consider solutions including AI and system implementation
- Design business processes and operational structures for AI and digital measures
- Organize requirements and gain consensus with related departments
- Drive projects and provide post-implementation support
Nice-to-haves
- Experience in business transformation/DX planning
- Experience in driving business process design/improvement
- Experience in IT utilization starting from business challenges
Work style
Remote work and flextime system available