English summary for screening — check the original posting before applying.
This role involves IT infrastructure operations, maintenance, and help desk support for local government and public sector clients. You will work closely with client IT departments to resolve issues, improve operations, and build trusted relationships, aiming to lead the next generation organization.
Must-haves
- Experience in IT infrastructure operations and maintenance
- Experience in help desk support
- Willingness to work onsite at local government offices in Tokyo's 23 wards
- Ability to investigate causes of issues and propose permanent solutions
- Experience in account and group management (Teams/Microsoft 365, Entra ID)
Nice-to-haves
- Experience with Windows Server/Windows 11
- Experience with virtual desktop environments (VDI)
- Experience in planning and proposing new operational services
- Experience in quality management and process improvement
Tech stack
Windows ServerWindows 11