English summary for screening — check the original posting before applying.
ContractS is seeking a Customer Reliability Engineer (CRE) to resolve contract-related legacy issues and partner with customers from an engineering perspective. You will investigate technical inquiries, troubleshoot customer environments, and improve product reliability by incorporating customer feedback. This role offers an environment to conduct data investigations and code reviews, directly impacting the product roadmap.
Must-haves
- Approx. 2+ years of experience as a Software Engineer, CRE, or Technical Support Engineer for BtoB proprietary products.
- Experience troubleshooting failures and performing root cause analysis using logs, SQL, and API responses.
- Experience investigating specifications and defects by reading source code (language agnostic).
- Experience communicating technically with development teams to resolve issues.
Nice-to-haves
- Support experience for systems involving API integration, or basic knowledge of Web APIs.
- Experience in automation and developing diagnostic tools using scripting languages (e.g., Python, Shell).
- Experience with system integration (Webhook, REST API, OAuth, etc.) for SaaS products.
Tech stack
JavaKotlinTypeScriptSpring BootVue.jsNuxt.jsMySQLGitLabAWSSlackZoomoVicemiroNotion
Work style
Onsite in Tokyo. Monthly Flextime System (Core Time 11:00-16:00).
Other notes
Annual Salary: 4,500,000 JPY - 7,000,000 JPY. Includes 40 hours of deemed overtime allowance. Reviewed twice annually. Probationary period of 6 months with unchanged conditions.