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Browse thousands of tech jobs at Japanese startups and companies. Translated for foreign engineers.

Job listings include English summaries for screening. Always verify details on the original job board before applying.

Jobs→株式会社Castee→Technical Support

Technical SupportEnglish summary from Japanese

株式会社Castee

✓ Detailed
Salary
<経験・能力を考慮の上当社規定に従い決定します> ・月給には45時間分のみなし残業代を含みます(平均残業時間:約15時間/月) ・みなし残業時間を超える勤務をした場合は、残業代を追加支給します ・賞与:現状なし ・昇給:年2回
Location
※原則全日出社です <本社> 〒150-0001 東京都渋谷区神宮前2-18-19 the Folks 5F https://maps.app.goo.gl/Lm6bsHqAtUaBpNqN6 <アクセス> ・JR山手線「原宿」駅 徒歩10分 ・東京メトロ千代田線/副都心線「明治神宮前」駅 徒歩8分
Job Type
Full-time
Work Style
<フレックスタイム制> ・コアタイム:11:00~16:00 ・フレキシブルタイム:7:00~22:00 ・標準となる1日の労働時間:8時間
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Role summaryEnglish summary from Japanese

English summary for screening — check the original posting before applying.

We are seeking a Technical Support member for Castee, an entertainment DX platform. You will contribute to product growth by analyzing user feedback, managing operations, and ensuring quality. This role is part of the Product Team, reporting directly to the CEO.

Must-haves

  • High IT literacy for technical discussions with engineers
  • Experience using logs and log analysis tools
  • 3+ years of experience in Technical Support, QA Engineering, or Customer Success

Nice-to-haves

  • Ability to adapt to changing roles and drive business initiatives
  • Ability to work autonomously, determine priorities, and take action
  • Enjoys keeping up with trends and gathering information
  • Takes ownership of product success with passion and enthusiasm
  • Proactively tackles challenges and leads problem-solving

Tech stack

Next.jsLaravelPHPTypeScript

About the Company

株式会社Castee

Headquarters
東京都渋谷区神宮前 2-18-19 the Folks 5F
Founded
2022-03
Visit Website
Posted6/8/2026
Sourceherp
Amazon Aurora
MySQL
Redis
Amazon ElastiCache
Git
Github
Slack
Figma
Google Sheets
Google Slides
Backlog

Work style

Full-time office attendance required. Location: Shibuya-ku, Tokyo. Flextime system with core hours 11:00 AM - 4:00 PM.

Other notes

Salary determined by experience and skills. Includes a fixed overtime allowance for 45 hours (average overtime approx. 15 hours/month). Bonuses: Currently none. Salary increases twice a year. Probationary period: 3 months.