English summary for screening — check the original posting before applying.
Join Aeon Smart Technology, a company driving the digital transformation of the retail industry in Asia. This role involves the operation, improvement, and strategic planning of Microsoft-related services for group companies, focusing on both existing services and the introduction of new ones like Copilot and Power Platform.
Must-haves
- Experience with Microsoft 365, SCCM, SharePoint, or Zoom
- Experience in operations, improvement, and IT strategy planning
- Experience in customer support (quotes, explanations, negotiations, order processing, QA, troubleshooting)
- Experience in coordinating with system development departments, related companies, and vendors
- Experience in managing and responding to incidents (primarily Microsoft products)
Nice-to-haves
- Experience with Copilot and Power Platform
- Experience in designing and operating large-scale services
- Experience in service design based on user feedback
- Experience in vendor control
Tech stack
Microsoft 365SCCMSharePointZoomCopilotPower Platform