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Browse thousands of tech jobs at Japanese startups and companies. Translated for foreign engineers.

Job listings include English summaries for screening. Always verify details on the original job board before applying.

Jobs→株式会社kickflow→Technical Support

Technical SupportEnglish summary from Japanese

株式会社kickflow

✓ Detailed
Salary
500〜900万円(年棒制)
Location
当社では全社員が完全リモートワーク体制のため、各社員の自宅等からの勤務となります。 ※年に数回開催されるオフサイトへは基本的に参加いただく必要がございます。(特別な事情があり一時的に参加を見送ることは可能です。)
Job Type
Full-time
Work Style
■勤務時間について フレックスタイム制(コアタイムなし)
Apply on HERP

Role summaryEnglish summary from Japanese

English summary for screening — check the original posting before applying.

The kickflow Technical Support team aims to resolve customer inquiries accurately and speedily using Zendesk and other channels. This role involves expanding documentation to reduce inquiries and providing feedback to the product. It requires a high level of product understanding and problem-solving skills due to kickflow's complex back-office SaaS nature.

Must-haves

  • 3+ years of practical experience in customer support or technical support for BtoB web services
  • IT literacy (Office products, Zendesk, Slack, Zoom)
  • Ability to write customer-facing documents (help articles, announcements)
  • Interest in understanding complex product specifications independently
  • Business-level Japanese proficiency

Nice-to-haves

  • Experience as a leader in customer support or technical support
  • Knowledge and experience in data analysis of inquiry content
  • Basic knowledge of Web APIs
  • Basic knowledge of programming

Tech stack

ZendeskSlackZoomGitHubFigmaAsanaFlyleClaudeGeminiDify

Work style

Fully remote work system. Participation in offsite events held a few times a year is generally required.

Other notes

Salary: 5,000,000 - 9,000,000 JPY (Annual salary system). Probationary Period: 3 months.

About the Company

株式会社kickflow

Categories
SaaSEnterprise SoftwareProduct Company
Headquarters
東京都千代田区九段南1-5-6 りそな九段ビル5F KSフロア ※完全リモートワーク体制です
Founded
2011-08
Visit Website
Posted6/30/2026
Sourceherp