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Browse thousands of tech jobs at Japanese startups and companies. Translated for foreign engineers.

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Jobs→株式会社Squad→Technical Support

Technical SupportEnglish summary from Japanese

株式会社Squad

✓ Detailed
Salary
【想定年収】 400万円-800万円 ※ご経験・スキル考慮の上決定いたします。
Location
東京都港区芝5丁目26-16 Mita S-Garden 1F・4F ※JR山手線「田町駅」から徒歩5分、都営三田線/浅草線「三田駅」から徒歩3分
Job Type
Full-time
Work Style
10:00~18:00(休憩時間1時間含む) ※フレックスなし/残業月平均25h程度
Apply on HERP

Role summaryEnglish summary from Japanese

English summary for screening — check the original posting before applying.

Seeking a proactive Technical Support Engineer to join a rapidly expanding company that develops the digital advertising operations platform "Squad beyond." This role acts as a crucial link between customers and the development team, focusing on resolving technical issues and improving product quality by creating mechanisms to prevent future inquiries.

Must-haves

  • Experience in Technical Support, QA, Internal SE, or Help Desk
  • Ability to investigate logs, databases, or source code to identify issue causes
  • Experience in undertaking improvements with an awareness of recurrence prevention and man-hour reduction
  • Experience as an SE, investigating logs, management screens, or databases to identify defect causes and scope
  • Ability to clearly explain technical issues to customers and stakeholders

Nice-to-haves

  • Experience in cause analysis based on application logs and measurement data
  • Experience in preventing recurrence through systematization, automation, and process improvement
  • Experience organizing or improving specifications based on customer inquiries
  • Interest in and willingness to learn about improvements using operational efficiency, automation, and AI

About the Company

株式会社Squad

Headquarters
東京都港区芝5-26-16 Mita-S-Garden 4F
Founded
2016-10
Visit Website
Posted1/29/2026
Sourceherp
  • Experience working at startups or venture companies
  • Tech stack

    SQLGeminiChatGPTVBAGAS

    Work style

    Onsite in Tokyo, Minato-ku, Shiba 5-26-16 Mita S-Garden 1F・4F. 5-minute walk from JR Yamanote Line "Tamachi Station", 3-minute walk from Toei Mita Line / Asakusa Line "Mita Station". Work hours are 10:00 - 18:00 with an average of 25 hours of overtime per month.

    Other notes

    Annual Salary Estimate: 4,000,000 JPY - 8,000,000 JPY. Performance-based bonus available (once a year). Trial period of 3 months. Social insurance complete. Transportation expenses covered up to 20,000 JPY per month.