Customer Success (Business)English summary from Japanese

株式会社Facilo

✓ Detailed

Salary

500万円～850万円

Location

〒104-0028 東京都中央区八重洲2-2-1 東京ミッドタウン八重洲　八重洲セントラルタワー 7F

Job Type

Full-time

Work Style

プロフェッショナルとして生産性の高い自律的な働き方を追求 ◯ 所定労働時間：08時間00分休憩60分 ◯ フルリモート&コアタイムなしハイパーフレックス・オフィスは東京駅、出社完全自由・Sales/CSはお客様先訪問あり ◯ 全国1000箇所以上のコワーキング拠点 ◯ 残業：有 ◯ 残業手当：有 ◯ 固定残業代制超過分別途支給 ◯ 固定残業代の相当時間：45.0時間/月 ◯ 休暇・入社年次に差をつけない年次有給休暇20日支給 (計画有給休暇10日含む) ・有給休暇とは別途、冠婚葬祭、お子様のイベントなどは日数無制限の特別有給を使用可能例：運動会や授業参観、妊婦健診などは給与ありの特別休暇を支給・介護・看護、私傷病休暇も有給

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Role summaryEnglish summary from Japanese

English summary for screening — check the original posting before applying.

Join a team providing the real estate DX platform "Facilo" which uses AI x Cloud to innovate communication in real estate brokerage. This role focuses on client onboarding and adoption to drive sales growth and business expansion, directly impacting client KPIs.

Must-haves

3+ years of experience in Customer Success at a SaaS company OR 3+ years of project management experience for services/products.

Nice-to-haves

Experience in the real estate industry
Experience providing services for real estate
Experience working at a startup/venture company

Tech stack

AICloudSaaS

Work style

Full remote & hyper-flex with no core hours. Office located at Tokyo Station, complete freedom to come to the office. Sales/CS roles may involve client visits.

Other notes

Salary: 5,000,000 JPY - 8,500,000 JPY. Full-time employee. Probationary period: 3 months. Stock options available. Remote work allowance provided. Overtime: Yes, 45 hours/month fixed. Annual paid leave: 20 days.

About the Company

株式会社Facilo