English summary for screening — check the original posting before applying.
<h1>06. Consulting Department | Technical Support</h1><h2>Job Overview</h2><ul><li>Technical support for SaaS products</li><li>Responding to technical inquiries from clients</li><li>Product troubleshooting and creation of technical documentation</li><li>Collaborating with the development team to provide feedback for product improvement</li><li>Building the structure and systems for the technical support team</li><li>Improving self-resolution rates by maintaining the knowle...