English summary for screening — check the original posting before applying.
The company is expanding its new BPaaS business, "Timee BPO," which uses a large worker pool and AI to provide business process outsourcing. They are seeking an Operations Project Manager to manage the entire lifecycle of projects, from initial setup to delivery and ongoing improvement, ensuring both client success and profitability.
Must-haves
- Experience in operations project management
- Ability to design operations considering client needs and BPaaS characteristics
- Skills in client negotiation and consensus building
- Experience in managing delivery quality and continuous improvement
- Ability to analyze quantitative and qualitative data to identify issues and propose solutions
Nice-to-haves
- Experience in standardizing operations
- Experience in AI/automation implementation
- Experience in managing BPO operations
- Experience in maximizing LTV and gross profit
Work style
Onsite, Shinbashi BPO Center