[Prod] Customer Success Engineer (ISE)English summary from Japanese

テックタッチ株式会社

✓ Detailed

Salary

年収：550万円〜950万円月給：40万円～73.5万円基本給：287,470円〜 528,330円 ※時間外労働の有無に関わらず、固定残業時間は45時間／月、月額112,530円〜206,670円を含む。超過分については別途支給。 ※上記給与とは別に、「年2回のボーナス(業績連動) 」を導入しています。

Location

＜オフィス所在地＞〒104-0061 東京都中央区銀座 8-17-1 PMO銀座II 5F・8F（総合受付 5F） ■リモートワーク制度リモートワーク併用（出社目安：40%/月）希望者は全日出社可リモートワーク制度は職種により異なります

Job Type

Full-time

Work Style

＜勤務時間＞ 10:00～19:00 ・フレックスタイム制、コアタイム 10:00〜17:00 ・固定残業時間は45時間／月、超過分については別途支給

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Role summaryEnglish summary from Japanese

English summary for screening — check the original posting before applying.

Tech-Touch is seeking an Implementation Service Engineer (ISE) to support customer adoption of their AI-powered Digital Adoption Platform (DAP). You will provide technical support for smooth service implementation and contribute to product improvement based on customer feedback.

Must-haves

Basic knowledge of web services, networks, and security.
Basic understanding of major cloud platforms (AWS, Azure).
Basic operational and configuration knowledge of OS (Linux/Windows Server).
Experience in pre-sales, technical sales, or technical support/implementation consulting for SaaS/software/web systems.
Ability to proactively identify and solve issues.
Intellectual curiosity and willingness to learn new technologies.
Ability to gather information in English.

Nice-to-haves

Practical experience with Active Directory, Intune, or Asset Management Tools.
Experience proposing and implementing extensions for companies.
Experience in formulating information security and governance policies.

About the Company

テックタッチ株式会社

Must-haves

Basic knowledge of web services, networks, and security.
Basic understanding of major cloud platforms (AWS, Azure).
Basic operational and configuration knowledge of OS (Linux/Windows Server).
Experience in pre-sales, technical sales, or technical support/implementation consulting for SaaS/software/web systems.
Ability to proactively identify and solve issues.
Intellectual curiosity and willingness to learn new technologies.
Ability to gather information in English.

Nice-to-haves

Practical experience with Active Directory, Intune, or Asset Management Tools.
Experience proposing and implementing extensions for companies.
Experience in formulating information security and governance policies.

[Prod] Customer Success Engineer (ISE)English summary from Japanese

Role summaryEnglish summary from Japanese

Must-haves

Nice-to-haves

About the Company

[Prod] Customer Success Engineer (ISE)English summary from Japanese

Role summaryEnglish summary from Japanese

Must-haves

Nice-to-haves

About the Company

Tech stack

Work style

Other notes