Customer Reliability EngineerEnglish summary from Japanese

モノグサ株式会社

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Salary

※ご経験と能力に応じて決定いたします

Location

本社（飯田橋オフィス）

Job Type

Full-time

Work Style

・勤務時間 10:00～19:00(実働8時間)を基本にした裁量労働制・完全週休二日制・祝祭日、年末年始休暇・当社規定による年次有給休暇制度 ※入社時10日間の有給休暇付与・リモートワーク可能

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Role summaryEnglish summary from Japanese

English summary for screening — check the original posting before applying.

As a Customer Reliability Engineer at Monoxer, you will develop critical functions for our SaaS business from both Customer Success and Customer Reliability perspectives. Your role involves providing technical support and reducing customer anxiety to ensure long-term product usage and customer trust. You will collaborate with various stakeholders, including product developers, customer success, support, sales, and customers.

Must-haves

Degree in Computer Science or related technical field, or equivalent practical experience
Experience working with business members with a sense of ownership
Excellent communication skills in Japanese or English
Japanese proficiency of N2 (business level) is mandatory

Nice-to-haves

Work experience as a Software Engineer or Customer Reliability Engineer
Development experience using the listed technologies

Tech stack

Scala (Play)C++TypeScriptReactReduxKotlinSwiftGCPMySQLGitHubSlack

Work style

Remote work possible, Head Office (Iidabashi Office)

Other notes

Salary determined based on experience and abilities. Stock option system available.

About the Company

モノグサ株式会社